VNMAP AI ONE
Open-source Robot AI platform, One Touch, End-to-End
“Do not make people learn the system; the system must adapt to people.”
Reduction in data-entry time for complex dossiers
OCR accuracy on standard forms
Voice assistant & lookup availability
Device retention policy after each session
* The 80% and 99.9% figures are test/standard-document measures; 24/7 reflects lookup and assistant availability; Zero represents the device-level privacy policy clearing citizen dossier data after each session.
Discuss a deployment
Paradigm shift: From passive to proactive
Traditional public administration kiosks stop at lookup and queue ticketing. VNMAP AI ONE transforms service points into proactive AI stations accompanying citizens throughout the entire procedure.
Passive touch display, manual search via standard web browser.
Dedicated vBrowser, natural Voice First interaction, computer vision document recognition.
Complete cloud dependence; no edge recognition capability.
Edge AI on ARM 64-bit combined with Dual LLM (Cloud AI + Local AI) and multilayer OCR.
Citizens manually type on virtual keyboards, search forms, and verify complex fields.
AI Autofill automated form filling, standardized Data Mapping, and instant error validation.
Per-machine installation, manual on-site maintenance, lacking centralized telemetry.
Centralized management via AppHub Fleet Management, province-wide OTA Silent Install.
End-to-end One Touch journey
5 closed-loop steps from citizen identity verification to final submission directly at the kiosk.
Identity
Scan chip-based CCCD, VNeID, or Smart Card. Instant identity verification adhering to security standards.
Digitization & extraction
High-resolution camera for contactless scanning of bound/A3 documents. Multilayer OCR extracts data with up to 99.9% accuracy.
Processing & mapping
Data Mapping & Validation matches extracted information directly against administrative schema requirements.
AI Autofill
AI Autofill populates public service portals, allowing citizens to review and apply digital signatures directly.
Submission
One Touch Submit transmits the dossier to the administrative portal, prints receipts, and purges session data.
* The One Touch flow reduces complex administrative data-entry time by up to 80%, minimizing clerical errors and returned dossiers.
Document AI: Contactless document digitization & extraction
Computer vision and multilayer OCR optimized specifically for Vietnamese public administration documents.
Automated document data extraction interface powered by VNMAP AI ONE Document AI technology.
Multi-format contactless optical scanning
CMOS 8–14 MP / 4K UHD sensor captures documents from A3 to thick bound booklets, household registries, and certificates without page jam or distortion.
Specialized multilayer OCR stack
Combines Camera + ML Kit + Tesseract + VietOCR + ONNX Runtime on Edge AI, extracting accented Vietnamese text with ultra-low latency.
Automatic template detection & form generation
Automatically classifies documents (ID cards, business licenses, land deeds), extracts structured fields into standard forms, and maps data.
Multimodal interaction & Remote officer handoff
Natural voice interaction combined with an intuitive touch screen, ready to connect remote officers when complex procedural issues arise.
Natural Voice First interface
Dual directional microphone array and 2×8W stereo speakers enable natural voice dialogue, ideal for elderly citizens and digital novices.
Audio conversion & form guidance
Integrated Speech-to-Text and Text-to-Speech reads step-by-step guidance aloud, explains form fields, and prompts required paperwork.
24/7 AI assistant quality check
Dedicated AI assistant directly monitors capture quality, detects blurred scans, identifies missing pages, and verifies document checklists.
AI assistant guiding citizens through procedure lookup and form completion directly on the kiosk
Live connection to public officers assisting with complex procedures or official authority
Modular hardware & Dual operating modes
Industrial-grade durable design integrating dedicated peripherals with a flexible automatic screen rotation mechanism.
Display & Smart rotation
27-inch or 32-inch 4K UHD multi-touch display
Automatic 90° rotation mechanism between portrait and landscape
Wide viewing angle, anti-glare, and impact-resistant tempered glass
Sensors & Interaction
4–8 MP AI Camera for facial recognition and optical scanning
Dual noise-filtering directional microphones and 2×8W stereo speakers
Chip CCCD/NFC/Smart Card reader, fingerprint scanner, and digital signature pad
Computing platform
Industrial ARM 64-bit processor optimized for Edge AI
Secure Android 13+ or Linux 64-bit operating system
Hardware acceleration for on-device Computer Vision and Voice AI
Optimized for citizen interaction while standing or seated: scrolling forms, document scanning, reading instructions, and digital signing.
Automatically switches when connecting meet.vnmap.ai for multi-tier conferences, grassroots training, or remote consultations with wide field of view.
Edge-First & Dual LLM security architecture
Maximum data safety governed by Zero-Retention and continuous operation even during network interruptions.
Edge-First processing & Zero-Retention
All facial recognition, document OCR extraction, and voice processing execute directly on ARM 64-bit hardware at the kiosk.
Zero-Retention policy: immediately upon transaction completion or session exit, all scanned images and personal data are thoroughly cleared from temporary memory.
Only the final transaction state is securely synchronized via encrypted channels to the electronic one-stop system.
Dual LLM architecture: Resilient operation
Routes to cloud large language models for complex procedural questions, legal synthesis, and cross-domain inquiries.
Automatically fails over to edge small language models running offline, preserving basic lookup, OCR, and citizen guidance without disruption.
Human-in-the-loop principle: AI strictly assists with data entry and dossier verification. All formal acceptance, approval, and procedural decisions remain under the authoritative control of public officers and state agencies.
Centralized fleet management, Open platform & Modular expansion
Comprehensive remote fleet management, unlimited integration flexibility, and a modular architecture adaptable across sectors.
AppHub Fleet Management
Centrally manages kiosk fleets from province level down to hamlets: real-time monitoring of online status, CPU, RAM, operating temperature, and activity logs.
OTA updates & Silent Install
Deploys software versions, new administrative forms, and updated AI models remotely via OTA Silent Install without requiring physical on-site intervention.
Remote control & diagnostics
Enables Remote Control, service restarts, and instant troubleshooting, safeguarding 24/7 operational availability across the citizen service fleet.
Open platform with No Vendor Lock-in
Resilient Userscript Engine
Adapts to public service portals via the Userscript Engine, maintaining automation compatibility even when portal web interfaces undergo redesigns.
Adapter Engine & Open API
Ready for seamless integration with national databases, electronic one-stop platforms, and third-party software via secure, open API standards.
Specialized modular expansion capability
Public Administration
Current deployment baseline: Chip-based CCCD reader, contactless A3 scanner, AI camera, and digital signature pad.
Commerce & Tourism
Future expansion: Thermal receipt printer, cashless POS terminal, and automated ticket printer integration.
Digital Health
Future expansion: Health insurance card reader, automated vital signs monitor, and telemedicine registration.
Education & Banking
Future expansion: Student ID verification, FIDO2 biometric authentication, and automated card issuance.
VNMAP AI ONE delivers a fully open architecture, eliminating Vendor Lock-in and empowering public agencies to evolve their digital infrastructure over time.
Performance metrics & Technical standards
Data-entry time reduction
* Measured on complex administrative dossiers with multiple forms and redundant data fields.
OCR accuracy rate
* Achieved under standard document scan conditions without severe tearing, wrinkling, or distortion.
Operational availability
* Continuous readiness of AI voice assistance and administrative lookup at service points.
On-device data retention
* Zero-Retention privacy policy: all citizen session data is completely purged upon transaction completion.
Grassroots deployment evidence
VNMAP AI ONE capabilities have been verified in the field through real citizen service sessions and local pilots.
Deployment sites & field validation
Dong Tien Commune: Pilot assisting citizens with online administrative submissions
Dong Son Ward: Deployment and operation of the AI public administration kiosk
Rolled out 07 mobile public-service points across hamlets and neighborhoods
Deeply configured 25 essential administrative procedures serving citizens
Field workflow: Citizen assistance and officer collaboration
“Field evidence demonstrates that combining AI kiosks, One Touch processing, and remote officer support significantly increases successful online submission rates at grassroots levels.”
Certificates & Awards
Ready to elevate public services with VNMAP AI ONE?
VNMAP AI ONE acts as a dedicated 'digital employee', a secure data checkpoint, and an open platform evolving alongside government digital transformation.
Deploy AI Kiosks